Rebuilding Confidence: Trust, Control and Information Technology in Humanitarian Supply Chains
نویسندگان
چکیده
Donors have expressed disappointment in the performance of humanitarian organizations in responding to recent unprecedented disasters. Efforts to restore confidence have focused in part on improving transparency, accountability and capability through implementation of supply chain management information systems. This paper explores issues of trust, control and confidence in partner cooperation within the context of humanitarian supply chains. We focus on trust-building and control mechanisms linked to information technology in three areas: item specification and sourcing, material flow management and distribution to beneficiaries. Using a case study methodology, we examine existing theory and suggest extensions to accommodate the humanitarian sector.
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